Return Policy

We want you to feel like every item is the perfect match for your application. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund within 30 days of delivery. Return shipping costs includes customs fees shall be responsibility by the buyer, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

Clearance items
Discount goods
Personalized items
Items marked “Non-Returnable” on the sale page
Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, please contact our customer department. According to step-by-step instructions, to finish the return process.

Refund Options
You can choose to receive parts of the goods, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.